After receiving the product, contact customer service within the specified after-sales period of 7 days, provide the order number, reason for the issue, and request (return/exchange). After customer service approves, they will provide the return address and instructions. Simply send it back as required.

You can contact customer service to modify the information as soon as possible before the order is shipped; if it has been shipped, it generally cannot be changed directly.

After the warehouse receives and inspects the returned goods and confirms there are no issues, the refund will be returned via the original payment method. The specific time it takes to arrive depends on the payment platform/bank clearing process.

Contact customer service to request an exchange → provide order and product issue proof → customer service review → return the product → warehouse inspection → send out a new product.

First contact customer service to explain the glasses issue (size, style, quality, etc.), obtain return authorization and address, properly package the original item and send it back, indicating the order number, and the return or exchange will be processed upon receipt.

Before the order enters the packing and shipping process, you can contact customer service to request a modification or cancellation; once it has been shipped, it cannot be canceled, but you can follow the normal return process.

After the after-sales application is approved, customer service will provide a dedicated return address. Please do not send it back on your own without communication.

Keep the original packaging, accessories, and product intact. Provide the logistics tracking number after returning. Return within the time frame required by customer service.

Multiple undelivered orders can contact customer service to request combined shipping, but orders that have been partially shipped cannot be combined.

Okay, you can directly fill in the correct receiving country/address when placing the order, except for some remote or restricted areas.

If the package is found to be damaged upon receipt, please contact customer service within 24 hours after signing for it, providing clear photos of the package exterior and the damaged items. Customer service will verify and arrange a replacement or a refund.